What will happen if I cannot or do not install a smart meter?

If you cannot or do not install a smart meter you will stay on a single-rate or two-rate electricity plan and your meter will only give actual reads on a quarterly basis.

We may also move you to another electricity product if the eligibility criteria of your product forbid it. Check your Basic Plan Information Document to see if a smart meter is a requirement.

You will, however, have the option to avoid bill shock by electing to pay a regular amount on a monthly basis. This program is called SmoothPay.

If you elect to pay by SmoothPay, we will charge an agreed amount each of the first two months of the quarter, and then charge the remainder of your dues in the third month after we have read your meter and prepared a bill.