--- title: Where is my electricity sourced from? description: "All retailers purchase energy from the same markets. The supply is therefore the same: it's the product that differentiates." --- [Skip to content](https://help.ioenergy.com.au/where-is-your-electricity-sourced-from#main-content) English Show submenu for translations ![io-logo-800x800px.png\]](https://help.ioenergy.com.au/hs-fs/hubfs/io-logo-800x800px.png?width=50&height=50&name=io-logo-800x800px.png) - Quick Links Show submenu for Quick Links - Products - Business - Residential - Why Choose iO - Support Show submenu for Support - Hardship - Basic Plan Info Documents - FAQ - Reach Us Show submenu for Reach Us - hello@ioenergy.com.au - Contact Us Open main navigation Close main navigation - Quick Links Show submenu for Quick Links - Products - Business - Residential - Why Choose iO - Support Show submenu for Support - Hardship - Basic Plan Info Documents - FAQ - Reach Us Show submenu for Reach Us - hello@ioenergy.com.au - Contact Us - English Show submenu for translations - Go to ioenergy.com.au Go to ioenergy.com.au Hello! How can we help you? - There are no suggestions because the search field is empty. 1. [iO Energy Knowledge Base](https://help.ioenergy.com.au/?hsLang=en) 2. [Sustainability](https://help.ioenergy.com.au/sustainability?hsLang=en) # Where is my electricity sourced from? ## All retailers purchase energy from the same markets. The supply is therefore the same: it's the product that differentiates. Your electricity is purchased at the same market that all electricity is purchased, supplied via the same electrical network, and of the same generation mix as all other people who use electricity at the same time as you. That said, unlike other electrical suppliers, iO Energy employs a unique purchasing strategy that supports the deployment and use of renewably generated electricity. ### **How is iO Energy's electricity supply like other companies' electricity supply?** By law, all electricity supplied via Australia's Eastern electrical grid must be traded on the NEM (National Electricity Market), which is a wholesale electrical market. The electricity traded in the NEM is generated by a 'mix' of generators that are constantly bidding to supply the power Australian homes and businesses need over the short term (i.e. the next six seconds to five minutes). Once the government accepts a generator's bid, the electricity generated is indistinguishably mixed with every other generators' electricity. So it's not possible to promise that a customer will receive only a certain type of electricity. Any companies that give you this impression are misleading you.  ### **How is iO Energy's electricity supply unlike other companies' electricity supply?** iO Energy's approach to electrical supply means that you effectively vote for renewables with both your wallet and your feet, because we do not contract with coal or gas generators and we design electrical plans that encourage our customers to use as much renewable electricity as possible. Us contracting with renewable generators is important because the NEM bidding process is not the be-all and end-all of electricity supply. Outside of the NEM your electricity retailer can make long-term financial agreements with certain generators in a way that effectively ensures that your electrical retailer only pays a certain generator(s). You using as much renewable electricity as possible is important because financial contracts cannot change how you, your home, and/or your business actually use electricity. For example you may purchase electricity from a supplier that contracts with solar power generators, but if you only ever use electricity after dark you will never actually the electricity those solar panels generate (unless it is stored and re-injected by batteries). - [Sustainability](https://help.ioenergy.com.au/sustainability?hsLang=en) - [Metering](https://help.ioenergy.com.au/metering?hsLang=en#main-content) - [About](https://help.ioenergy.com.au/metering?hsLang=en#about) - [Installation](https://help.ioenergy.com.au/metering?hsLang=en#installation) - [Data](https://help.ioenergy.com.au/metering?hsLang=en#data) - [Billing, Pricing, and Payments](https://help.ioenergy.com.au/billing-pricing-and-payments?hsLang=en#main-content) - [Payments](https://help.ioenergy.com.au/billing-pricing-and-payments?hsLang=en#payments) - [Pricing](https://help.ioenergy.com.au/billing-pricing-and-payments?hsLang=en#pricing) - [Billing](https://help.ioenergy.com.au/billing-pricing-and-payments?hsLang=en#billing) - [Account management](https://help.ioenergy.com.au/account-management?hsLang=en#main-content) - [Joining](https://help.ioenergy.com.au/account-management?hsLang=en#joining) - [Moving and Disconnecting](https://help.ioenergy.com.au/account-management?hsLang=en#moving-and-disconnecting) - [Energy optimisation](https://help.ioenergy.com.au/energy-optimisation?hsLang=en#main-content) - [Purchasing and Installing Smart Devices](https://help.ioenergy.com.au/energy-optimisation?hsLang=en#purchasing-and-installing-smart-devices) - [Export optimisation](https://help.ioenergy.com.au/energy-optimisation?hsLang=en#export-optimisation) - [Import Optimisation](https://help.ioenergy.com.au/energy-optimisation?hsLang=en#import-optimisation) - [About iO Energy](https://help.ioenergy.com.au/about-io-energy?hsLang=en#main-content) - [General Questions](https://help.ioenergy.com.au/about-io-energy?hsLang=en#general-questions) - [Other](https://help.ioenergy.com.au/other?hsLang=en#main-content) - [General](https://help.ioenergy.com.au/other?hsLang=en#general) - [Emergencies](https://help.ioenergy.com.au/other?hsLang=en#emergencies) - [Transfers](https://help.ioenergy.com.au/transfers?hsLang=en#main-content) - [Transfers](https://help.ioenergy.com.au/transfers?hsLang=en#transfers) - Quick Links - Products - Business - Residential - Why Choose iO - Support - Hardship - Basic Plan Info Documents - FAQ - Reach Us - hello@ioenergy.com.au - Contact Us # iO Energy ioenergy.com.au Help Center Copyright © 2025 iO Energy