What should I do when I move out?

Advise our customer service team when you are going to move out of your property. We will request that your local network company de-energise the property and close your account. This will stop you getting new charges.

What will happen if I fail to mention that I am moving out?

We will hold you liable for the energy consumption until we disconnect the property or someone else transfers the electricity account into their name.

Regardless of whether you are occupying the property there will be costs to us. At a minimum we will charge you a daily supply charge, and if the appliances continues to use energy you will be charged for that too.

Do I have to disconnect my property when I close my account?

Yes. We require you to disconnect. Leaving a site connected to electricity without a responsible account holder exposes us to energy theft.

What if someone else moves in after me?

If someone moves in after you and transfers the electricity into their name we will stop invoicing you from that point onwards. If they do not, we will continue to invoice you even though they are using the energy.