--- title: What should I do if am moving into a new property? description: Request a 'move-in' (as opposed to a retailer transfer) if someone before you may have requested a disconnection. --- [Skip to content](https://help.ioenergy.com.au/what-should-i-do-if-am-moving-into-a-new-property#main-content) English Show submenu for translations ![io-logo-800x800px.png\]](https://help.ioenergy.com.au/hs-fs/hubfs/io-logo-800x800px.png?width=50&height=50&name=io-logo-800x800px.png) - Quick Links Show submenu for Quick Links - Products - Business - Residential - Why Choose iO - Support Show submenu for Support - Hardship - Basic Plan Info Documents - FAQ - Reach Us Show submenu for Reach Us - hello@ioenergy.com.au - Contact Us Open main navigation Close main navigation - Quick Links Show submenu for Quick Links - Products - Business - Residential - Why Choose iO - Support Show submenu for Support - Hardship - Basic Plan Info Documents - FAQ - Reach Us Show submenu for Reach Us - hello@ioenergy.com.au - Contact Us - English Show submenu for translations - Go to ioenergy.com.au Go to ioenergy.com.au Hello! How can we help you? - There are no suggestions because the search field is empty. 1. [iO Energy Knowledge Base](https://help.ioenergy.com.au/?hsLang=en) 2. [Account management](https://help.ioenergy.com.au/account-management?hsLang=en) 3. [Joining](https://help.ioenergy.com.au/account-management?hsLang=en#joining) # What should I do if am moving into a new property? ## Request a 'move-in' (as opposed to a retailer transfer) if someone before you may have requested a disconnection. It's not always strictly necessary but we recommend that you request a move-in if you are moving into a property that was occupied by someone else before. If you don't tell us there will be a risk that the: - electricity connection will be de-energised on arrival, - electricity connection is scheduled for a disconnection, and/or - former occupant's final meter read was an overly low estimate. We can resolve the above risks by requesting that your local network company send a technician to check the meter and ensure the property is energised. Please tell us at least 3 business days in advance so that we have sufficient time to do this for you.  Please note sending a technician will incur a network fee that we will pass through to you on your first bill. The exact fee will change from network to network. If you are comfortable that none of the risks will arise you can request a simple 'retailer transfer' but any risk is yours as we cannot know whether a prior occupant requested disconnection. - [Sustainability](https://help.ioenergy.com.au/sustainability?hsLang=en) - [Metering](https://help.ioenergy.com.au/metering?hsLang=en#main-content) - [About](https://help.ioenergy.com.au/metering?hsLang=en#about) - [Installation](https://help.ioenergy.com.au/metering?hsLang=en#installation) - [Data](https://help.ioenergy.com.au/metering?hsLang=en#data) - [Billing, Pricing, and Payments](https://help.ioenergy.com.au/billing-pricing-and-payments?hsLang=en#main-content) - [Payments](https://help.ioenergy.com.au/billing-pricing-and-payments?hsLang=en#payments) - [Pricing](https://help.ioenergy.com.au/billing-pricing-and-payments?hsLang=en#pricing) - [Billing](https://help.ioenergy.com.au/billing-pricing-and-payments?hsLang=en#billing) - [Account management](https://help.ioenergy.com.au/account-management?hsLang=en#main-content) - [Joining](https://help.ioenergy.com.au/account-management?hsLang=en#joining) - [Moving and Disconnecting](https://help.ioenergy.com.au/account-management?hsLang=en#moving-and-disconnecting) - [Energy optimisation](https://help.ioenergy.com.au/energy-optimisation?hsLang=en#main-content) - [Purchasing and Installing Smart Devices](https://help.ioenergy.com.au/energy-optimisation?hsLang=en#purchasing-and-installing-smart-devices) - [Export optimisation](https://help.ioenergy.com.au/energy-optimisation?hsLang=en#export-optimisation) - [Import Optimisation](https://help.ioenergy.com.au/energy-optimisation?hsLang=en#import-optimisation) - [About iO Energy](https://help.ioenergy.com.au/about-io-energy?hsLang=en#main-content) - [General Questions](https://help.ioenergy.com.au/about-io-energy?hsLang=en#general-questions) - [Other](https://help.ioenergy.com.au/other?hsLang=en#main-content) - [General](https://help.ioenergy.com.au/other?hsLang=en#general) - [Emergencies](https://help.ioenergy.com.au/other?hsLang=en#emergencies) - [Transfers](https://help.ioenergy.com.au/transfers?hsLang=en#main-content) - [Transfers](https://help.ioenergy.com.au/transfers?hsLang=en#transfers) - Quick Links - Products - Business - Residential - Why Choose iO - Support - Hardship - Basic Plan Info Documents - FAQ - Reach Us - hello@ioenergy.com.au - Contact Us # iO Energy ioenergy.com.au Help Center Copyright © 2025 iO Energy