--- title: How do I disconnect from the electricity grid? description: Ask our customer service team, and we will request a temporary disconnection or permanent abolishment. --- [Skip to content](https://help.ioenergy.com.au/how-do-i-disconnect-my-property-from-the-electricity-grid#main-content) English Show submenu for translations ![io-logo-800x800px.png\]](https://help.ioenergy.com.au/hs-fs/hubfs/io-logo-800x800px.png?width=50&height=50&name=io-logo-800x800px.png) - Quick Links Show submenu for Quick Links - Products - Business - Residential - Why Choose iO - Support Show submenu for Support - Hardship - Basic Plan Info Documents - FAQ - Reach Us Show submenu for Reach Us - hello@ioenergy.com.au - Contact Us Open main navigation Close main navigation - Quick Links Show submenu for Quick Links - Products - Business - Residential - Why Choose iO - Support Show submenu for Support - Hardship - Basic Plan Info Documents - FAQ - Reach Us Show submenu for Reach Us - hello@ioenergy.com.au - Contact Us - English Show submenu for translations - Go to ioenergy.com.au Go to ioenergy.com.au Hello! How can we help you? - There are no suggestions because the search field is empty. 1. [iO Energy Knowledge Base](https://help.ioenergy.com.au/?hsLang=en) 2. [Account management](https://help.ioenergy.com.au/account-management?hsLang=en) 3. [Moving and Disconnecting](https://help.ioenergy.com.au/account-management?hsLang=en#moving-and-disconnecting) # How do I disconnect from the electricity grid? ## Ask our customer service team, and we will request a temporary disconnection or permanent abolishment. You can temporarily or permanently disconnect (aka 'de-energise') your property from the electricity grid by advising our customer service team. They will then liaise with your local network company to have the work done. ### How do I temporarily disconnect my property? Let our customer service team know when you want to temporarily disconnect your property. For safety and regulatory reasons you will need to answer the following two questions (at a minimum) before we schedule the work. - Is there a life support machine on the premise? - Is there any electrical work in progress now, or due to start between now and the de-energisation date? If you have a smart meter we will remotely de-energise your property. If you do not someone will need to attend the site to conduct the process manually. Regardless of which occurs the network company will likely charge a small fee for the service, which we will pass this onto you. ### How do I permanently abolish my connection point? Permanently disconnecting your network connection is called 'abolishment.' In this case you should follow the same process as above, however, you will need to be clear that you want a permanent abolishment as opposed to a temporary disconnection. - [Sustainability](https://help.ioenergy.com.au/sustainability?hsLang=en) - [Metering](https://help.ioenergy.com.au/metering?hsLang=en#main-content) - [About](https://help.ioenergy.com.au/metering?hsLang=en#about) - [Installation](https://help.ioenergy.com.au/metering?hsLang=en#installation) - [Data](https://help.ioenergy.com.au/metering?hsLang=en#data) - [Billing, Pricing, and Payments](https://help.ioenergy.com.au/billing-pricing-and-payments?hsLang=en#main-content) - [Payments](https://help.ioenergy.com.au/billing-pricing-and-payments?hsLang=en#payments) - [Pricing](https://help.ioenergy.com.au/billing-pricing-and-payments?hsLang=en#pricing) - [Billing](https://help.ioenergy.com.au/billing-pricing-and-payments?hsLang=en#billing) - [Account management](https://help.ioenergy.com.au/account-management?hsLang=en#main-content) - [Joining](https://help.ioenergy.com.au/account-management?hsLang=en#joining) - [Moving and Disconnecting](https://help.ioenergy.com.au/account-management?hsLang=en#moving-and-disconnecting) - [Energy optimisation](https://help.ioenergy.com.au/energy-optimisation?hsLang=en#main-content) - [Purchasing and Installing Smart Devices](https://help.ioenergy.com.au/energy-optimisation?hsLang=en#purchasing-and-installing-smart-devices) - [Export optimisation](https://help.ioenergy.com.au/energy-optimisation?hsLang=en#export-optimisation) - [Import Optimisation](https://help.ioenergy.com.au/energy-optimisation?hsLang=en#import-optimisation) - [About iO Energy](https://help.ioenergy.com.au/about-io-energy?hsLang=en#main-content) - [General Questions](https://help.ioenergy.com.au/about-io-energy?hsLang=en#general-questions) - [Other](https://help.ioenergy.com.au/other?hsLang=en#main-content) - [General](https://help.ioenergy.com.au/other?hsLang=en#general) - [Emergencies](https://help.ioenergy.com.au/other?hsLang=en#emergencies) - [Transfers](https://help.ioenergy.com.au/transfers?hsLang=en#main-content) - [Transfers](https://help.ioenergy.com.au/transfers?hsLang=en#transfers) - Quick Links - Products - Business - Residential - Why Choose iO - Support - Hardship - Basic Plan Info Documents - FAQ - Reach Us - hello@ioenergy.com.au - Contact Us # iO Energy ioenergy.com.au Help Center Copyright © 2025 iO Energy